Order Status

ACTIVE DELIVERY STATUSES

1

Pending Arrival

The order has not yet arrived at our last mile hub. This status is only applicable for orders where Grasshopper is handling the last mile only.

2

Pending Pickup

The order has not yet been picked up from the manufacturer to be shipped to our consolidation hub or our last mile hub. This status is only applicable for orders where we are handling shipment to our last mile hub. 

24

In transit to cross dock

The order has been picked up from the manufacturer and is in transit to our consolidation hub. 

10

In transit

The order has been picked up from the manufacturer and is in transit to either our consolidation hub or our last mile hub. This status is only applicable for orders where we are handling shipment to our last mile hub. 

15

Consolidated

All pieces on the order have arrived in our consolidation hub and the delivery is ready to be scheduled.

26

Picked/Pending LH Load 

The order is awaiting loading on an outbound trailer.

3

Received

All pieces on the order have arrived in our last mile hub and the delivery is ready to be scheduled. 

23

Picked/Pending HD Load 

The order is in our last mile hub and has been picked from the inbound trailer by our inbound team and is awaiting loading on a home delivery truck. 

4

Out for Delivery 

The order is loaded on a home delivery truck and should be delivered to the customer’s home by the end of the day. 

5

Delivered 

The order has been successfully delivered to the customer’s home. 

20

Delivery Failed 

The order was loaded onto a home delivery truck but the delivery was not successful. The customer was not able to accept the delivery because he or she was not available. 

9

Damaged

The order was taken to the customer’s home but the delivery was not successful because the order was damaged during the delivery. 

7

Rejected 

The order was taken to the customer’s home but the delivery was not successful. This could be for a few reasons - the order did not fit in the customer’s home, the customer did not like the order and refused it, the customer was not ready to accept the order, among others. 

11

Returned 

The order has been successfully returned to the manufacturer. 

6

Cancelled

The order has been cancelled. No further action will be taken on the order. 

18

Disposed 

The order has been disposed of and is no longer located in the last mile hub. This status is only applicable to orders that are no longer scheduled to be delivered for any reason, whether it is because the order is damaged, the customer cancelled the order, or the customer is refusing the order. 

12

Customer Pickup 

Customer picked up the order from the local hub 

28

Moved To GIMS 

Items on the order were moved to GIMS (Grasshopper Inventory Management Services) 

19

Pickup Failed 

The driver reached the pickup location but could not load the items to the truck.

13

Pending Return

The order is in the customers’ home waiting to be picked up for return to the manufacturer. 

14

In transit (return) 

The order has been picked up from the customer's home and is in transit to one of our hubs. 

17

Consolidated - Pending Disposition 

This order is located at our last mile hub and is pending disposition, due to the customer no longer wanting the order. 

16

Consolidated - Pending Return 

This order is located at our last mile hub and is pending return. 

21

Failed Deluxe

This order has at least one item with imperfection (or damaged), or, the order is missing a critical component to complete its installation. 

22

Inspection 

The order is in our last mile hub and has been marked for inspection by our team of technicians. 

8

Hold 

The order has been put on hold - no action will be taken on the order until the hold is lifted. 

25 

Pre Inspection 

item assigned for pre-inspection 

29 

Verified For Outbound 

Outbound verification 

27 

Dock Search 

Item/Order is being searched at the local terminal 

30

Pending Packaging

Item has been received at the terminal and pending packaging